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The Impact of cultural values on Service Quality
49,90 € *
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Central Question: How do customers' cultural values impact the Service Quality on Hospitality? 'A research to be conducted in a Business Boutique Hotel and 4 and 5 resort Hotels in Cyprus' Sub-questions: 1. Do customers' cultural values differ from a resort to a business boutique Hotel and if they do in what they differ? 2. What's the outcome of cross cultural evaluations between a business boutique Hotel to a 4 and 5 resorts in Cyprus? 3. How should we properly measure Service Quality in 4 and 5 Hotels in Cyprus? Very little research has been conducted which investigates the impact of cultural values on hospitality service quality (Armstrong, Mok, Go, 1997, p.184). Vinson and Munson (1976) determined that values of an exciting life and pleasure influenced the appeal of travel to different market groups, i.e. segments. Boote (1981) found that personal values are better segmentations variables than demographic characteristics in segmenting the family restaurant market. Pitts and Woodside (1983) investigated the relationship between value orientations and personal criteria in the selection of recreational and travel activity.

Anbieter: Dodax
Stand: 26.01.2020
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Proceedings of the 21st Annual Meeting of the E...
349,99 € *
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The 21st ESACT conference was held in the beautiful surroundings of the CityWest Hotel resort in Dublin, Ireland. For the first time in ESACT history the number of participants exceeded 900: a sign of the ever increasing importance of this area. The conference commenced on Sunday June 5th with two sets of parallel workshops on the subjects listed below. An additional workshop was held on Monday lunchtime of the conferenceProcess Analytical Technology (PAT), Quality by Design (QbD) and other recent regulatory developments.2.      Innovative media products for the 21st century biopharmaceutical industry.3.      The impact of high titre media feed-streams on monoclonal antibody purification.4.      Advances in genomics and proteomics.5.      Stem Cell Technology: new developments and clinical applications.

Anbieter: Dodax
Stand: 26.01.2020
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Factors Influence Customer Satisfaction towards...
56,50 € *
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This research focused on factors that impact customer satisfaction in relation with occupancy rate. It examined the three possible factors affect customer satisfaction that is service quality, price fairness and atmosphere. This study is important for hospitality establishments as it provides an overall idea of the importance of customer satisfaction towards occupancy rate because some establishments have not yet discovered their competitive advantages over other establishments in the same standard quality. The results that are aimed by the researcher was gained by distributing questionnaires only focusing to respondents that have stayed in Sunway Resort Hotel & Spa, because the researcher have chosen this particular hotel to be studied in this research. This work has contributed to new knowledge in hospitality industry, especially in customer satisfaction study, as it proved by the results that there is relationship between the factors of customer satisfaction and occupancy rate.

Anbieter: Dodax AT
Stand: 26.01.2020
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Proceedings of the 21st Annual Meeting of the E...
359,80 € *
ggf. zzgl. Versand

The 21st ESACT conference was held in the beautiful surroundings of the CityWest Hotel resort in Dublin, Ireland. For the first time in ESACT history the number of participants exceeded 900: a sign of the ever increasing importance of this area. The conference commenced on Sunday June 5th with two sets of parallel workshops on the subjects listed below. An additional workshop was held on Monday lunchtime of the conferenceProcess Analytical Technology (PAT), Quality by Design (QbD) and other recent regulatory developments.2.      Innovative media products for the 21st century biopharmaceutical industry.3.      The impact of high titre media feed-streams on monoclonal antibody purification.4.      Advances in genomics and proteomics.5.      Stem Cell Technology: new developments and clinical applications.

Anbieter: Dodax AT
Stand: 26.01.2020
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Factors Influence Customer Satisfaction towards...
54,90 € *
ggf. zzgl. Versand

This research focused on factors that impact customer satisfaction in relation with occupancy rate. It examined the three possible factors affect customer satisfaction that is service quality, price fairness and atmosphere. This study is important for hospitality establishments as it provides an overall idea of the importance of customer satisfaction towards occupancy rate because some establishments have not yet discovered their competitive advantages over other establishments in the same standard quality. The results that are aimed by the researcher was gained by distributing questionnaires only focusing to respondents that have stayed in Sunway Resort Hotel & Spa, because the researcher have chosen this particular hotel to be studied in this research. This work has contributed to new knowledge in hospitality industry, especially in customer satisfaction study, as it proved by the results that there is relationship between the factors of customer satisfaction and occupancy rate.

Anbieter: Dodax
Stand: 26.01.2020
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Resorts
173,00 CHF *
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'The 3rd Edition of Resorts: Management and Operation is a summary of almost 30 years of thought, analysis, and research into the field of resort management written from a business viewpoint yet takes into account the unique structure of resorts. The text is divided into three sections. Each section has a philosophical basis for the inclusion of the subsequent principles and practices.The first section covers major types of resorts: those that are mountain-based, beach-based and golf/tennis based. Two chapters are devoted to each of the various resort types. The first chapters of each resort type focuses on development issues with the impact on operations noted throughout. The second chapter in each resort type deals with guest profiles and management issues. The second section highlights what makes managing a resort different from managing a 'regular' hotel. The final section features a newly expanded chapter on spas, pools, and indoor water parks along with individual chapters on specialty resorts, cruise ships and casinos, reflecting the importance of these types of properties'--Provided by publisher.

Anbieter: Orell Fuessli CH
Stand: 26.01.2020
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Factors Influence Customer Satisfaction towards...
87,90 CHF *
ggf. zzgl. Versand

This research focused on factors that impact customer satisfaction in relation with occupancy rate. It examined the three possible factors affect customer satisfaction that is service quality, price fairness and atmosphere. This study is important for hospitality establishments as it provides an overall idea of the importance of customer satisfaction towards occupancy rate because some establishments have not yet discovered their competitive advantages over other establishments in the same standard quality. The results that are aimed by the researcher was gained by distributing questionnaires only focusing to respondents that have stayed in Sunway Resort Hotel & Spa, because the researcher have chosen this particular hotel to be studied in this research. This work has contributed to new knowledge in hospitality industry, especially in customer satisfaction study, as it proved by the results that there is relationship between the factors of customer satisfaction and occupancy rate.

Anbieter: Orell Fuessli CH
Stand: 26.01.2020
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Lean Travel
21,90 CHF *
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Sitting in the breakfast area at a resort in Phuket, Thailand, I noticed all the other guests were eating, talking with colleagues, or working on their phones, while paying little attention to the amazing people taking care of them. Absorbed in their own lives, they didn't bother to acknowledge the people keeping their food fresh, picking up their plates, offering to refill their glasses, and cleaning up after them when they left. As they finished, most walked away without even a glance to say thank you. For some reason, I found it easy to put myself in the workers' shoes that day. I was humbled by the thought that they had to get up very early in the morning to make sure everything was ready for us. How nice it would be for someone just to smile at them and say thank you! Over the years, I've concluded that there are two kinds of people in the world: givers and takers. Takers are always looking to extract whatever they can from life and are not interested in what they contribute. Self-absorbed, they only care about themselves. Givers, on the other hand, are concerned about other people and the impact they have on them. They care more about the quality of an experience and how they can help others experience more and enrich their lives. Givers live by the idea that you 'first give and then you may receive.' In my opinion, it is much better to be a giver than a taker. About ten years ago, I decided that I wanted to become a world-class giver who surrounded myself with other world-class givers and to get all the takers the hell out of my life as quickly as possible. Since then, I've successfully done this and the quality of my life has improved dramatically. Now, everywhere I go people ask me, 'Paul why are you doing that? You spend so much time helping other people learn about Lean and improve their organizations and you ask for nothing in return!' The answer is simple: I understand the power of being a giver, and in order to have a rich life you must first learn to give. At this point, you might be thinking, 'Why are you telling me this at the beginning of a book called Lean Travel?' The reason is quite simple. In order to have a great travel experience, you must approach it from the standpoint that you are going to treat all the people you encounter with dignity and respect, understanding that they are working hard to help you have a great trip. If you regularly give them your respect, your smile, your encouragement, and your gratitude, your travel will be a blessing! In addition to being grateful, another way to make your travel experience more fulfilling is to live by the adage that 'less is more.' In a Lean Travel context, this means travel light. For example, I bought a pair of high-quality Keen sandals, thinking they would be the ultimate travel sandal. After a few trips around the world, however, I realized they were really quite bulky and heavy. They were also a bit overkill for what I needed, which was mostly when walking to the hotel pool or restaurant. So, in adherence to my philosophy of traveling light, I found a very inexpensive pair of sandals for five bucks and I turned in my $70 pair of Keens. This is a perfect example of Lean Travel, because it demonstrates how a simple two-second improvement can make travel more effective and enjoyable. My suitcase weighed about four pounds less, everything packed up easier, and the new sandals were absolutely perfect for my needs. As you start this book, I want you to understand the two main parts of my Lean Travel philosophy. First, what you give in the travel experience will have a profound impact on how much you enjoy it. Second, the less you bring and the lighter you travel, the more you will be able to feel and adapt to the fantastic trade winds of the travel experience. So travel with a full heart and a light suitcase!

Anbieter: Orell Fuessli CH
Stand: 26.01.2020
Zum Angebot
Proceedings of the 21st Annual Meeting of the E...
362,99 € *
ggf. zzgl. Versand

The 21st ESACT conference was held in the beautiful surroundings of the CityWest Hotel resort in Dublin, Ireland. For the first time in ESACT history the number of participants exceeded 900: a sign of the ever increasing importance of this area. The conference commenced on Sunday June 5th with two sets of parallel workshops on the subjects listed below. An additional workshop was held on Monday lunchtime of the conferenceProcess Analytical Technology (PAT), Quality by Design (QbD) and other recent regulatory developments.2.      Innovative media products for the 21st century biopharmaceutical industry.3.      The impact of high titre media feed-streams on monoclonal antibody purification.4.      Advances in genomics and proteomics.5.      Stem Cell Technology: new developments and clinical applications.

Anbieter: Thalia AT
Stand: 26.01.2020
Zum Angebot